Meet Our Team
Experienced professionals dedicated to your clinic’s success
Leadership
Jane Doe
Founder & CEO
Jane founded MedAssist VA in 2020 with a mission to help medical clinics and healthcare practices reduce administrative burden and improve patient experience through AI-assisted virtual assistants. With 12 years of experience in healthcare operations and practice management, she recognized the growing need for reliable, trained remote support. Prior to founding MedAssist VA, Jane served as Operations Director at a multi-location medical group, where she implemented remote support systems that improved efficiency by 40%. Jane holds an MBA in Healthcare Management from Northwestern University and is passionate about empowering clinical teams through thoughtful automation and training.
Dr. Michael Chen
Clinical Advisor
Dr. Chen serves as our Clinical Advisor, ensuring every medical virtual assistant is trained to the highest standards of outpatient clinic operations. With over 20 years of clinical experience and a deep background in practice management consulting, Dr. Chen provides guidance on patient communication protocols, medical terminology, insurance procedures, and HIPAA compliance. He earned his MD from the University of Pennsylvania School of Medicine and has owned and advised multiple primary care and specialty practices in California. Dr. Chen is committed to elevating patient care through properly trained support staff and AI-assisted workflows.
Operations Team
Sarah Martinez
Director of Operations
Sarah oversees all day-to-day operations and ensures our medical virtual assistants deliver exceptional service to clinics and healthcare practices nationwide. With 8 years of experience in healthcare operations and team management, she has built scalable processes that maintain quality while supporting growth. Sarah holds a Bachelor's degree in Business Administration and is certified in Six Sigma methodology.
Emily Thompson
Training & Quality Manager
Emily leads our comprehensive training program, ensuring every medical virtual assistant is fully prepared to support clinics. She develops curriculum, conducts ongoing education sessions, and implements quality assurance protocols. With a background in adult education and 6 years in healthcare training, Emily is dedicated to continuous improvement and excellence in service delivery.
Our Medical Virtual Assistants
Every medical VA on our team undergoes rigorous training in medical terminology, patient communication, HIPAA compliance, EHR systems, and AI-assisted workflows.
Training & Certification
- 40+ hours of medical terminology and procedure training
- HIPAA certification and annual recertification
- EHR proficiency in Epic, athenahealth, eClinicalWorks, and more
- Patient communication and AI-tool best practices
Quality Assurance
- Continuous call monitoring and AI-assisted quality reviews
- Regular performance feedback and coaching
- Ongoing education and skill development
- Background checks and reference verification